Repeat Prescriptions

Wellway Medical Group, along with all other practices in the area, is required to prescribe medications from the North of Tyne Formulary. This specifies the range of prescribable medicines and is designed to encourage safe, effective and economical prescribing.

We run a computerised system to issue repeat prescriptions which have already been agreed with your doctor. At regular intervals these medications are reviewed and you may be contacted to discuss this. On occasion it may be necessary to change or stop a medication for reasons of clinical safety.

Prescriptions are LEGAL documents. When a patient or patient’s representative (i.e. family member or friend) come to collect a prescription from the Surgery, the Receptionist will ask for verification of Name, Date of Birth and Address. The prescription will then need to be signed for by the patient or the patient’s representative to confirm collection.

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Online

PRESCRIPTIONS

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Methods for Ordering your Prescriptions

  1. Online:
    Order your Repeat Medication using SystmOne
    Registration is required for our prescription ordering service. See our Registration notes for details.
  2. By Telephone:
    Requests can be made by telephone, please see below.
  3. In Person (Using your Repeats slip):
    These are on the right hand side of your green prescriptions. By ticking the box of the item that you would like prescribing and leaving it at Morpeth, Pegswood, Lynemouth or Newbiggin surgery, we can arrange for a prescription to be issued and then taken to a chemist of your choice.

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Requests by Telephone

Requests may be made by telephoning the appropriate surgery number below and leaving a message, or calling weekdays at the surgery after 10.00 am.

Surgery

Telephone No

Notes

Morpeth

(01670) 518511

Prescription line:
9am - 4pm : Mon to Fri.

Lynemouth

(01670) 862447

Prescription line:
9am - 4pm - Except Thursdays 9.00am - 12.00pm

Pegswood

(01670) 518380

Prescription line:
9am - 4pm - Except Thursdays 9.00am - 12.00pm

Newbiggin

(01670) 840500

Prescription line:
9am - 4pm - Except Thursdays 9.00am - 12.00pm

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How long does it take to get a repeat prescription?

Patients on long term medication may obtain repeat prescriptions on request without seeing the doctor. Your medication details are held on computer, thus enabling us to supply the prescription accurately. Repeat medication should be ordered well in advance and not treated as an emergency, unless an unavoidable situation has occurred.

To help us provide a safer and more accessible service for all patients these guidelines should be strictly observed:

  • Please do not leave your request until the last minute i.e. when you are down to your last pill, or even none at all.
  • Please allow 2 full working days between submission of your request and its availability for collection from the surgery. It may take longer if a doctor needs to check something with you or another clinician or you have ordered your medication on-line.
  • Please allow an extra day if your prescription is sent direct to your nominated chemist before collecting your medication from them as the chemist will also require additional time to dispense your medication.
  • Please allow extra time if ordering specialist medication.
  • If you have recently been to as hospital appointment and your medication has changed, the hospital doctors should issue you with a prescription for an initial course of the new drug.

The table below indicates when your repeat prescription will be ready for collection, either in person or by your nominated chemist, depending when the request was made:

Day Request Made:

Prescription Ready for
Collection from the Surgery:

Monday before midday

Wednesday

Tuesday before midday

Thursday

Wednesday before midday

Friday

Thursday before midday

Monday

Friday before midday

Tuesday

Saturday

Wednesday

Sunday

Wednesday

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Where can I get my Prescription?

There are several pharmacies in your area. The pharmacies can pick up your written prescription from the health centre.

If you wish to use this service please state which pharmacy you wish to use on your prescription request.