Frequently Asked Questions
This section provides answers to questions we frequently get asked:
How Do I ... Register with the Surgery ?
We currently have an open list and welcome requests for registration with the practice from patients living in or moving to the practice area.
Full details on how to Register.
Registering as a Temporary Residents.
Do I live within your Practice Area ?
To find out if you live within our practice area, and can therefore register with us, take a look at our practice boundary map.
How Do I ... Make an Appointment ?
The procedure for making an appointment is given on our appointments page. You can also find out about opening hours etc there.
Doctor availability by day can be found on our Doctor Consulting times page.
How Do I ... Cancel an Appointment ?
It is very important to inform us if you cannot attend an appointment. You can cancel your appointment via this web site. Instructions for canceling appointments.
How Do I ... Check-In for my Appointment on Arrival at Reception ?
On arrival at the surgery for your appointment, please report to the reception window and let the receptionist know you have arrived.
How Do I ... Order Repeat Prescriptions ?
There are many options available for sending us your repeat prescriptions. Instructions for ordering your Repeat Prescriptions.
How Do I ... Get the most out of a consultation ?
Advice on how you can get the most out of your consultation with the doctor.
How Do I Give Feedback ... Compliments, Comments Suggestions
Compliments, Comments, Suggestions
Your thoughts regarding the care we deliver to you at Wellway Medical are important to us. Your comments help us improve who we are and find ways to better meet your needs and those of others. If you would like to share your experiences, good or bad, please contact Freda Smallwood (Practice Manager) in the first instance or Coral Garrick (Admin) using one of the following resources.
Telephone: 01670 502 333
Email: Freda.smallwood@nhs.net or coral.garrick@nhs.net
Concerns and Queries
You may wish to address your concern or query to a member of staff or the person in charge of the service you are attending. Any member of staff will assist you with queries or problems. If they can’t resolve your problem they will find someone who can.
How Do I ... Make a Complaint?
Please take a look at the instructions in our Make a Complaint section.
How Do I ... Change my Address and Tel No ?
You can use forms available on this web site, call us or write to us. Full details on how to inform us of a change of address/tel no.
How Do I ... Find out my NHS Number ?
Information on how to find out your NHS Number can be found here.
How do I ... Find out what is on this web site ?
You can use the main menu to look through the items available, or if you are looking for something in particular use the search tool in the top right of every page - Just enter your keywords and press the 'Search' button. This will search the site and provide a list of any pages, news articles or 'Your Health Resources' which include your keywords.