Appointments

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Telephone
Appointments

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You can Book or Cancel an Appointment

  1. By Telephone: Our surgery numbers can be found here.
  2. Online:
    You can book a telephone appointment using SystmOne and the doctor will call you. If, after speaking with you, the doctor thinks you need to come into the surgery, they will make an appointment for you, usually on the same day.
    You will need to register for our online appointments service -
    See our Registration Notes for details.

Remember if you can’t come – PLEASE cancel your appointment. Every day several appointments are wasted by people not turning up – someone else could have had these appointments.

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Doctor Appointments (Doctor First)

The Practice operates a system called ‘Doctor First’, which gives our patients same–day access to a doctor. If you want advice about a health problem, or an appointment, when you call us the receptionist will take some brief details and the doctor will call you back for a telephone assessment. If, after speaking with you, the doctor thinks you need to come into the surgery, they will make an appointment for you, usually on the same day. 

If you would like to speak to, or be seen by a particular doctor, please call us on one of their usual working days:

Doctors Working Days can be downloaded by clicking here.

  • If you call before 11 am, the doctor aims to call you back that morning and arrange to see you if required.
  • If you call after 11 am, the doctor will call you back in the afternoon and arrange to see you if required.
  • If you call after 3.30 pm with an urgent problem, the doctor will call you back as soon as possible. If the problem is not urgent, you may be asked to call back the next morning.

Access to appointments for patients who work - click here.

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CALLER ID ON TELEPHONES

If your home number does not accept CALLER ID WITHHELD numbers please inform reception so they can note this on your records and advise reception of an alternative number we can contact you on.

This is because we use a telephone system with multiple lines and extensions, so our number may not be displayed when we ring you back.

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General Information about our Appointments System

Late Arrivals

If you arrive late for a doctor’s appointment we will try to fit you in, however, you may need to wait until the end of the clinic. If we cannot fit you in, or you are unable to wait, you will be asked to call us again on another day.

Nursing Team Appointments

Our Practice Nurses and Health Care Assistants offer appointments at all sites. The majority of appointments are made by the practice for regular reviews of patients with long term conditions.

Extended Hours for nurses:

  • Morpeth - evening appointments with nurse until 7.00 pm on Mondays and Tuesdays; early morning appointments with nurse from 07.15 am on Tuesdays; Saturday morning appointments with nurse once a month
  • Lynemouth - evening appointments with nurse until 7.00 pm on Tuesdays
  • Pegswood - early morning appointments with nurse or HCA on Mondays from 07.15 am

Appointments for baby immunisations are available as follows:

  • Morpeth - Monday am
  • Newbiggin - Tuesday am
  • Lynemouth - Wednesday am
  • Pegswood - Wednesday pm

If you arrive late for a nurse appointment we will try to fit you in, however, you may need to wait until the end of the clinic. If we cannot fit you in, or you are unable to wait, you will be asked to make another appointment.

Emergencies, Injuries and When the Surgery is Closed

Information on what to do when the surgery is closed, or if you have an urgent medical problem, can be found on our Urgent Problems and Out of Hours page.